Anastasia Vladychynska: Revolutionizing Service to Keep 90% of High Ticket Clients

Anastasia Vladychynska is a global expert in brand experience transformations, helping coaches and entrepreneurs create meaningful, lasting connections with their clients and teams. With certifications from the Disney Institute, Ritz-Carlton Leadership Center, and other prestigious institutions, Anastasia developed the ServeHIGH methodology—proven to boost client retention by 90%. Her work empowers entrepreneurs across diverse markets to implement cultural shifts and strategies that drive sustainable growth. Are you ready to elevate your business? Discover how exceptional service can revolutionize how you engage with your clients and take your business to the next level.

How did your journey from International Client and Employee Experience Consultant lead to helping other coaches and consultants?

For a decade, I’ve specialized in helping international brands transform their client and employee experiences, achieving a 90% retention rate. Our goal was always to empower clients to be self-sufficient, yet many returned when they switched roles or sought additional services. Without ever investing in marketing, my business thrived on trust and proven results.

A turning point came when a health coach friend asked how I succeeded without constant client-chasing. She was pouring money into marketing yet still struggling. That inspired me to distil my system into a 12-month program tailored for coaches and entrepreneurs. It’s been a joy to watch them implement changes quickly and achieve lasting success. If you’re ready to stop chasing clients and start creating lasting connections, this approach could be your game-changer.

What inspired you to focus on client experience transformations as the cornerstone of your consulting work?

In business, you can either attract new clients constantly or retain the ones you have. The current push for endless content and social media presence is exhausting and unsustainable. Worse, it traps businesses in a cycle of chasing clients, delivering less, and losing them.

My approach breaks this cycle. By focusing on retention, you create meaningful, long-term relationships that benefit everyone involved. During tough times—like the pandemic—my focus on retention led to record-breaking financial years. If you want to shift from burnout to a thriving, sustainable model, start by prioritizing the clients you already have.

You’ve studied at institutions like Customer Experience Executive Academy, Disney Institute, and Ritz-Carlton Leadership Center. What lessons have shaped your methodology?

I’ve always sought to learn from the best. From Disney’s storytelling to Ritz-Carlton’s culture of excellence, I’ve taken key insights and tested them in various industries, blending them with my own research and hands-on experience.

This fusion led to the ServeHIGH system, a roadmap to 90% client retention. Whether you’re a corporation or a solo coach, this methodology can help you deliver exceptional service that keeps clients coming back. Are you ready to design a service experience your clients can’t resist?

Your client portfolio includes global brands like McDonald’s, KENZO, and BNP Paribas. How do you adapt your strategies to suit diverse industries?

Every business has its unique quirks, but when you peel back the layers, the root challenges often lie in culture. By improving internal culture, businesses can adapt their services and strategies seamlessly.

For coaches, this starts with cultivating a service-first mindset. Once that’s unlocked, transformation becomes second nature. Want to see how a cultural shift could boost your business? Let’s explore it together.

Employee experience is critical to your approach. How do you show companies the link between employee satisfaction and client loyalty?

I don’t believe in convincing—only uncovering. By asking questions and analyzing data, I help businesses identify patterns, like why employees leave within their first two weeks.

Often, I work alongside employees to understand their reality. For instance, I recently joined a delivery team for a day to experience their challenges firsthand. This deep dive provides actionable insights that lead to lasting solutions. Want to uncover what’s really happening in your business? Let’s dig in.

What unique opportunities do you see in Ukraine’s service industry?

Ukraine is a country of resilience and innovation. From digital government services to agile businesses, it’s setting benchmarks globally. Yet, the war poses immense challenges. Despite this, Ukrainian businesses are thriving, showcasing how exceptional service can be a competitive edge.

As I continue teaching at Kyiv Mohyla Business School, I’m inspired by the determination of these businesses. If you’re looking to build world-class service in challenging circumstances, Ukraine’s example is a testament to what’s possible.

How can coaches use exceptional service to stay competitive in today’s volatile business world?

Exceptional service starts with auditing your client experience to uncover blind spots. Then, it’s about designing a signature experience unique to your brand. Small, intentional changes can lead to significant shifts in client loyalty. Ready to craft an unforgettable client journey? Let’s make it happen.

What is the ultimate impact you hope to achieve through your work?

I aim to create a world where businesses thrive on meaningful connections, not just transactions. By revolutionizing client and employee experiences, I hope to empower companies globally to achieve sustainable success while nurturing human relationships. Together, let’s build a better way to do business.